It can happen pretty fast that the buckle of a backpack gets caught in the car door or is accidentally stepped on. As we want you to enjoy our products for a long time, we are happy to provide you with smaller spare parts even after the warranty has expired.
If you are in need a new buckle for your backpack, please send us a spare parts request including the following information:
- Product name (e.g. FR ENDURO 16)
- Which buckle is defective (e.g. chest/belt buckle)
- The address to which we should send the replacement buckle
As we have used different buckles for older backpack and hip pack models, please attach a photo of your backpack and a photo of the defective buckle.
We will check your request and the availability of the required spare part and get back to you within a few working days.
We ask for your understanding that we cannot always guarantee that we have the spare part available for older EVOC products.
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